Exchanges and Returns

Exchanges and Returns

If you've received incorrect or defective items, please reach out to us at info@kingsley-london.uk to resolve the issue.

If you're not completely satisfied with your purchase, you may return the items within 14 days of receipt, provided they are in their original, saleable condition. Note to follow the rules of the product issues and return requests below first.

Upon return, we will issue a full refund, excluding the cost of return shipping. Please note that we cannot refund or exchange items that show signs of use, have been opened, or are not in their original condition.

 

Return Policy on Products Without a Discount

Products purchased with a discount, promotional offer, clearance sale, or special campaign are covered by a 14-day return policy from the date of delivery.

Products purchased at full price, without any discount, are covered by a 30-day return policy from the date of delivery.

 

Fulfilment, Shipping and Returns

By placing an order, the customer acknowledges and agrees that products may be shipped, fulfilled, processed and returned through our international fulfilment partners located in China.

Where a return is approved, the customer must return the goods to the return address specified on the approved return form. The designated return address is located in China and must be used for all approved returns.

Customers are responsible for all return shipping costs.

Return shipping costs: may vary depending on the customer's location, carrier, parcel size, weight, and shipping method selected. Customers are encouraged to consider these costs before placing an order.

A valid tracking number must be provided for all returns. Returns sent without tracking information, without an approved return form, or to an address other than the designated return address may not be eligible for processing.

The customer remains responsible for the goods until they have been successfully delivered to the designated return address in China.

Failure to comply with the approved return procedure may result in delays or the inability to process the return, refund, or exchange request.

By placing an order, the customer acknowledges and accepts these return conditions.

Product Issues and Return Requests

In the event of a product issue, defect, damage, or dissatisfaction with a product, customers may be required to provide clear photographs of the item received, including its current condition and any issue being reported.

This information allows us to properly assess the request and provide the appropriate assistance and return instructions where applicable.

Failure to provide the requested information may delay the review and processing of the request.

Requesting a Return

1. Contact Us: If you haven't already received a returns form, please email info@kingsley-london.uk to request one. We'll assist you with the correct return address within the provided return form.

2. Prepare Your Package: Ensure your return meets the following conditions:

• Items must be in unused, unopened, and original packaging.

• Clearly label "Returns" on the outer packaging.

• Use an insured, trackable service to ensure safe delivery back to us.

3. Send Tracking Information: Once shipped, email your tracking details to info@kingsley-london.uk for processing and our provided return form.

Return Terms and Guidelines

• All returned items must be securely packaged to prevent damage during transit.

• All returns must be sent with a traceable, insured service, as we are not responsible for items lost or damaged during return transit.

• Ensure your return form has been approved; unapproved returns may not be processed.

Easy Returns in Three Simple Steps

Step 1: Email us at info@kingsley-london.uk with your order number, address, and reason for return with clear pictures of the purchase. After reviewing we’ll provide the return form.

Step 2: Ship Your Return
Return your items with the completed return form to the address provided on the return form. Ensure your package includes a Track and Trace code, as we cannot be responsible for items lost in transit.

Step 3: Refund Process
Once we receive the package, we’ll process your refund within five business days.